Contact information

Moon Phase Nails — Contact Policy

At Moon Phase Nails, we love connecting with you! Whether you have a question about sizing, want to chat about a custom design, or need an update on your order, we are here to help.

To ensure your inquiry is handled as quickly and efficiently as possible, please review our communication guidelines below.

1. Our Official Contact Channels

To protect your personal data and ensure no messages get lost, all customer service inquiries must be sent via email.

📧 Email Us: moonphasenailsuk@gmail.com

📱 Social Media (Instagram/TikTok): While we love seeing your nail tags and comments, we do not handle customer service, order updates, or order changes via social media Direct Messages (DMs). DMs move fast and can easily be missed. Please email us instead!

2. What to Include in Your Email

To help us resolve your query on the first reply, please include the following details where applicable:

Your Full Name (matching the name on your order).

Your Order Number (e.g., #1001) in the subject line.

A clear description of your question or request.

High-quality photos if you are reaching out regarding a damaged, faulty, or incorrect item.

3. Response Times & Business Hours

Moon Phase Nails is a small, independent business. Every set of nails is hand-crafted with care, which means we split our time between the studio table and the computer.

⏳ Standard Response Time: We aim to respond to all emails within 24 to 48 hours during our working days. 

Sending multiple emails will not speed up response times and may push your message further up the queue, so we kindly ask for your patience!

4. Respectful Communication

We are incredibly grateful for our community and promise to always treat you with kindness, care, and respect. We kindly ask for the same in return. Courteous communication ensures we can find the best possible solution for you as quickly as possible.